ATTENTION: WE DO NOT OFFER FREE RETURNS. RETURNS INCUR ADDITIONAL COSTS.
Can I return my order?
Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
Return conditions
Your order must meet the following conditions:
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Completeness: the order still contains all parts and components, and the packaging is exactly as the product arrived.
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Product condition: the product must have been handled normally. Damage caused by improper use is excluded. Customers are responsible for return shipping costs, unless the item is defective or does not match the description.
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Hygiene: products for which hygiene is important must be thoroughly cleaned before initiating the return process.
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Immediate defects: the product was deemed defective upon receipt.
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Shipping costs: we reserve the right to charge shipping costs to the customer.
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Refund: as soon as your return has arrived at our warehouse and the conditions have been met, you will receive your refund within 7 working days.
Important: we reserve the right to refuse returned items if we suspect they have been used or damaged for reasons not attributable to us.
How can I return my order?
If your order meets the above conditions, follow the steps below to initiate the return process:
Step 1: Send an email
Send an email to: info@dalya.it
Step 2: Provide the following information
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Order number
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Reason for return
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Photo of the product (in case of breakage)
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Customer's first and last name
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Customer's address
Attention: never send the return to the sender's address. We will send you the correct address after you request it from us. The customer is responsible for the shipping costs of returning the product.
Right of withdrawal
The consumer has the right of withdrawal in accordance with the following provision, if the consumer is a natural person who performs a legal act for purposes that are not primarily connected with his commercial or professional activity:
A. CONDITIONS FOR WITHDRAWAL
Withdrawal period
The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, received or took delivery of the last goods.
Automatic order system
As we use a fully automated system, orders are processed immediately after being placed. Therefore, we cannot stop the shipping process until delivery, making it impossible to obtain a refund upon receipt of the goods.
Exercising the right of withdrawal
To exercise the right of withdrawal, you must inform Dalya of your decision to withdraw from the contract by an explicit statement (e.g. by email). The withdrawal is complete when we have received the goods. The costs of returning the goods are borne by the buyer.
Shipments in transit
Since our goods are shipped from Asia, transit times can be longer and beyond our control. If the goods are already on their way to you, it is not possible to cancel the order. Please wait for receipt of the goods and return them to us. Of course, you can notify us of your cancellation in advance.
To ensure the quickest possible refund, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from the contract, we are obliged to reimburse you all payments we have received from you, with the exception of delivery costs (except for additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract and the goods.
For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise agreed with you; in no case will you be charged costs for this refund.